We offer same day delivery to the Metro Vancouver area, including the City of Vancouver, North Vancouver, West Vancouver, Burnaby, Richmond, Surrey, Langley and New Westminster. Additional fees apply for delivery to Maple Ridge, Pitt Meadows, Coquitlam, Delta, White Rock and Tsawassen.
What if my destination is outside the same day delivery region?
Please email us at firstname.lastname@example.org with your location and we will confirm whether we are able to fulfill your order.
Is there a minimum order to quality for same day delivery??
We offer same day delivery for all orders, for a flat fee of $10.
Do you offer shipping if I live outside the delivery region?
At this time, our store is focused on satisfying our customers in the Vancouver region with same day delivery service levels. Unfortunately we do not offer shipping outside of Vancouver at this time.
We are planning on expanding same day delivery to other regions in Western Canada (Calgary, Edmonton) very shortly.
When will I receive my products?
Your order will be delivered in the same business day it is ordered (by 11:59pm). Same day delivery will be offered until 9:30pm; orders placed after this time will be delivered the next business day.
How will I know my order is on its way?
You will receive an e-mail confirmation once the package is en-route, with live tracking.
What if my order is incorrect?
Please e-mail email@example.com or contact us on ourwebsite contact formwithin 24 hours if you notice your order is incorrect. Keep all original packaging.
What if my products are not working/defective?
Please e-mail firstname.lastname@example.org or contact us on our website contact form within 24 hours if any of your products are defective. Keep all original packaging.
What will show up on my credit card statement?
You will see PB-YVR show up on your credit card statement.
What does the packaging look like?
All orders are delivered in a plain, glossy white gift box with no labels or markings to protect your privacy.
What if I can't find a product I am looking for on Pleasure Bird?
We have done the homework for you to research and only stock the highest quality, top rated rated and most popular products across all categories. Our product selection is updated regularly, so please check back frequently!
Email email@example.com if there is something specific you're looking for and we'll do our best to satisfy you.